LTS CallWiseLTS Technology, LLCLTS CallWise · call center analytics
See the whole floor. Not just the queue.
Inbound, outbound, occupancy, and who is carrying the load. Queue reports never counted the outbound hour — this board does. Accounts are issued by LTS. There is no self-signup.
Inbound at a glance
A running total of inbound calls for the day or range you pick, stacked against outbound and abandon so the mix is honest.
Hours the way you work them
Set office and break times the same way you do in 3CX. Occupancy is talk versus the day you actually staff — lunch and weekends included only if you work them.
Who is actually working
Rank agents by calls taken and average talk time. Long AHT is a coaching problem. Low occupancy with short logins is an adherence problem.
Any day, any range
Jump to yesterday, a week, a month, or pick exact dates. The floor, agents, and advice all follow the calendar you select.